Shipping & Returns – The City Plug 1

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At The City Plug 1, we take pride in providing safe, discreet, and reliable delivery of all orders. Our goal is to ensure every customer enjoys a seamless shopping experience with complete confidence.

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📦 Shipping Information

• Discreet Packaging: All products are shipped in plain, secure packaging to protect your privacy.

• Processing Time: Orders are processed within 24–48 hours of confirmation.

• Delivery Time: Standard delivery typically takes 5–10 business days, depending on your location. Express options may be available at checkout.

• Tracking: Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment every step of the way.

• International Shipping: We ship to most countries worldwide. Customs regulations may vary depending on the destination.

 

🔒 Customer Assurance

• We work with trusted couriers to ensure your order arrives on time and in perfect condition.

• Every shipment is handled with care to guarantee product integrity.

• Your personal information remains strictly confidential.

 

🔄 Returns & Refunds

We stand by the quality of our products. If for any reason you are not satisfied, we offer a customer-first return and refund policy:

• Damaged or Incorrect Orders: If your package arrives damaged or you receive the wrong item, contact us within 7 days of delivery for a free replacement or full refund.

• Unopened Returns: Unopened items may be returned within 14 days of receipt. Shipping fees for returns are the customer’s responsibility.

• Refund Processing: Refunds will be processed within 5–7 business days once the returned product has been received and inspected.

• Non-Returnable Items: For safety reasons, opened medications cannot be returned.

 

✅ Our Promise

• Transparency: No hidden fees or surprise charges.

• Trust: Your satisfaction is our priority.

• Reliability: We deliver what we promise—secure, discreet, and timely service.

 

Need Help?

For shipping or return inquiries, please reach out to our customer support team at support@thecityplug1.com. We are always here to help.

👉 Shop with confidence today at The City Plug 1—where your health, privacy, and trust come first.